Accessing Voicemail

Overview

Enter a basic overview of the issue here.

Procedure

Look for these indicators to see if you have voicemail:

  • The light strip on your handset is solid red.
  • The number of missed calls and voicemail messages is displayed on your screen. If you have more than 99 new messages, a plus (+) sign is displayed.
  • An exclamation mark (!) indicates urgent voicemail messages.
  • On your Cisco IP phone, you will also hear a stutter tone played from your handset, headset, or speakerphone when you use a phone line. This stutter tone is line-specific. You only hear it when you use a line that has voice messages.

 

Access voicemail from your desk

  1. On your phone, press messages .
  2. Follow the voice prompts.
     

Access voicemail when you are off campus.

  1. Call 863.904.0520
  2. Enter your mailbox ID followed by the # key. (Your mailbox ID is the same as your Polk State 4-digit extension)
  3. Enter your passcode followed by the # key. (Please use your voicemail PIN you set for the new phone system)
  4. Press “1” to access and check your voicemail.

 

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